Return Policy
Final Sale
All Trezher purchases are final sale. We do not accept returns or exchanges.
If your item arrives damaged or incorrect, contact us at info@trezher.com within 7 days of delivery. Include photos of the item and packaging.
Orders
You will receive an order confirmation email with your order number and summary immediately after purchase. Keep this for your records.
For questions, contact info@trezher.com with your order number.
Order Cancellations
Requests to cancel must be submitted to info@trezher.com within 2 hours of placing your order. We will do our best to accommodate, but cancellations beyond this window cannot be guaranteed once processing has begun.
Shipping Policy
Orders are processed Monday through Friday, excluding holidays. Standard processing time is 1–3 business days. Processing may take longer during new releases and high-volume periods.
Domestic shipments are sent via USPS. Tracking information will be emailed once your order ships. Delivery dates shown at checkout are estimates and do not include processing time.
We do not ship to P.O. Boxes or APO/FPO addresses.
Tracking
Once shipped, you will receive an email with your USPS tracking information. Delivery dates displayed at checkout are estimates and do not include processing times.
Policies
Pre-Order Policy
A pre-order reserves your item before it is released. Full payment is collected at checkout.
Pre-orders cannot be modified once confirmed.
Your bag will ship within 8 weeks of the drop closing. If it does not ship within that window, you will receive a full refund, no questions asked.
You will receive email updates as production progresses. You will never be left without information.
Pre-orders may be cancelled any time before the drop closes. Once the drop closes and production is confirmed, all pre-orders are final. If your bag does not ship within 8 weeks of the drop closing, you will receive a full refund.